Website Accessibility Statement

1. Meaning of an Accessible Website

An accessible website is a website that enables users with disabilities and other accessibility needs to access, understand, navigate and use the website in a manner that is substantially equivalent to the experience offered to other users. This is achieved through technological adjustments, accessible content practices and compatibility with assistive technologies such as screen readers, keyboard navigation and alternative display settings.

2. Applicable Standards and UAE-Oriented Accessibility Framework

The Company aims to align the website, to the extent reasonably possible and subject to the nature of the website and its content, with recognized international accessibility principles, including the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, and with relevant UAE digital accessibility principles, including the UAE National Digital Accessibility Policy and the UAE approach to inclusive digital services for People of Determination and senior citizens.

Where a higher level of accessibility is implemented for specific components, the Company may indicate this separately. Unless expressly stated otherwise, the Company's working target is WCAG 2.1 Level AA rather than a blanket Level AAA representation.

The Company will continue to review legal, regulatory and practical accessibility requirements applicable to its website in the UAE and in any other relevant jurisdiction in which the Company operates.

3. Accessibility Adjustments Implemented on the Website

The website includes or is intended to include, among other things, the following accessibility features, depending on the relevant page, component and technology used:

4. Languages, Directionality and Content Presentation

As the website may be used by audiences in the UAE and internationally, the Company endeavors, where relevant, to support English and/or Arabic content in a manner that preserves readability, correct directionality, and compatibility with assistive technologies. If Arabic content is made available, the Company will endeavor to implement right-to-left display and language tagging in accordance with good accessibility practice.

If any content is available in one language only, or if translated content differs from the original wording, the Company may indicate which version prevails for legal or operational purposes in the applicable Terms of Use or other binding document.

5. Accessibility of Media, Documents and Downloadable Files

The Company will endeavor to make new documents, media and downloadable files accessible where reasonably possible, including through searchable text, structured headings, readable contrast, meaningful file names and alternative text for material images.

Some legacy files, third-party documents, archived materials or documents received from external parties may not be fully accessible. Users who require an accessible version of a specific document may contact the Company, and the Company will make reasonable efforts to provide the information in an accessible alternative format.

6. Keyboard Shortcuts and User Convenience

Users may use standard browser and operating-system accessibility functions. Depending on the browser and device, the following shortcuts may assist:

If an accessibility toolbar is available on the website, the toolbar may provide additional functions such as contrast changes, text enlargement, monochrome display, link highlighting, readable font mode and reset of settings. The exact functionality may change from time to time according to the technology implemented on the website.

7. Accessibility Menu / Accessible Mode

Where an accessibility icon or toolbar is displayed on the website, it will usually appear on the home page or in a fixed position on the screen. Clicking the icon opens the accessibility menu. After selecting the desired function, the page may reload or the relevant display adjustment may be applied immediately.

The accessibility menu is an auxiliary tool and does not replace the Company's broader obligation and effort to make the website itself accessible by design.

8. Compatibility and Recommended Use

The website is designed to operate, to the extent reasonably possible, with commonly used modern browsers such as Chrome, Edge, Safari and Firefox, and with mobile operating systems such as iOS and Android. The website may also be used with assistive technologies, subject to version, device and browser compatibility.

For the best experience, users are encouraged to use an updated browser and an updated operating system.

9. Periodic Testing and Maintenance

The Company will endeavor to review the accessibility of the website periodically, and at least once every 6 months, and to address accessibility issues identified through testing, user feedback, technological changes or changes in applicable requirements. Accessibility is an ongoing process and may require additional adjustments as content, technology and user needs evolve.

10. Limitations and Third-Party Content

Despite the Company's efforts, some pages, components or services may not yet be fully accessible. This may occur, for example, in relation to third-party platforms, embedded content, payment systems, maps, social media plugins, external links, user-generated content, legacy documents or technical components that are not fully controlled by the Company.

Where such limitation is identified, the Company will make reasonable efforts to provide an accessible alternative, to correct the issue, or to assist the user through another communication channel.

11. Accessibility of Services Connected to the Website

If the website enables self-pickup, delivery coordination, appointments, purchases or other customer-facing services, the Company will endeavor to provide accessibility information relevant to such services, including where applicable:

Specific physical accessibility arrangements may vary between locations. Users are encouraged to contact the Company in advance where physical service accessibility is material to their visit.

12. Privacy and Accessibility Requests

When a user contacts the Company regarding an accessibility issue, the Company may process personal information provided in the request, such as name, contact details, description of the difficulty, device/browser information and details regarding assistive technology used. Such information will be used for the purpose of handling the request, improving accessibility and complying with applicable legal obligations, in accordance with the Company's Privacy Policy and applicable data protection laws, including UAE data protection requirements where applicable.

13. Contacting the Company Regarding Accessibility

If you encounter an accessibility difficulty or an accessibility related malfunction in the website or in related services, we would be pleased to receive your feedback and handle it as soon as reasonably possible.

To allow efficient handling of your request, please include, where possible:

The Company has designated an accessibility officer to handle accessibility requests.

Email: [email protected]

The Company will endeavor to review each accessibility request within a reasonable time and to update the user regarding the handling of the request, where contact details were provided.

14. Responsibility and No Waiver

Nothing in this Accessibility Statement derogates from any right available to a user under applicable law. At the same time, the statement is intended to describe the Company's accessibility efforts and procedures and does not create any representation that every website component is accessible at all times or on every device, browser or assistive technology configuration.

15. Updates to this Statement

The Company may update this Accessibility Statement from time to time, including due to technological changes, regulatory developments, user feedback or changes in the Company's services. The latest update date will appear at the top of this statement.